You’ll be joining a global team of support professionals working fully remotely across multiple time zones. The department is divided into 1st line support, focused on fast, customer-facing requests, and 2nd line support, handling deeper technical investigations and more complex cases.

Our team’s priority is making customers happy by helping them solve issues through self-service and providing quick, effective solutions whenever personal assistance is needed. Right now, we’re heavily focused on:

• Building and maintaining a high-quality Knowledge Base (KCS/KCS-driven),

• Developing self-service tools for both customers and internal teams,

• Growing technical expertise so we can handle increasingly sophisticated tasks.

This role operates on rotating shifts, including nights, weekends, and holidays, to ensure we provide 24/7 coverage.

This role is ideal for recent graduates who are eager to begin their career in the IT industry and gain hands-on experience in a supportive, fully remote environment.

• Work in rotational shifts to provide 24/7 support to customers

• Providing excellent quality of service to our customers and solving their problems effectively communicating via phone, chat and ticketing system

• Following Out of Office procedures, keeping an open line of communication with the team and respecting time shifts.

• Solving a variety of tasks using internal toolsets around products like SSL certificates, domains, Plesk/Virtuozzo licenses and Spamexperts

• Actively using, maintaining and improving our knowledge base, making it a single point of truth for customers and peers

• Working closely with other departments around the world to solve customers' problems effectively & improve the quality of our products and services

• Analyzing your day-to-day operations and processes within the department to generate ideas on manual work automation and processes improvement

• Actively learning, on your own and with the team, about our products, technologies, and tools

• Taking care of abuse request and enduser queue

• Bachelor’s degree in Information Technology, or a related IT field

• Fluent English and Spanish speaker.

• Excellent written and spoken communication skills.

• Proactive, polite, and empathetic in interactions with peers and customers.

• Able to express thoughts clearly with strong grammatical accuracy.

• Skilled in searching, structuring, and systematising knowledge, and documenting it effectively.

• Capable of explaining complex technical topics in simple, accessible language.

• Able to work autonomously without direct supervision.

• Enthusiastic and eager to continuously learn new skills and technologies.

• Great team player with a good sense of humour.

• Understanding of mail servers, filters, SpamExperts/Spam handling.

• Basic API literacy and understanding of request flows.

• Comfortable attending team meetings and company events when available.

• Practical knowledge of Excel and MS Office tools.

• Able to maintain focus while working in a remote-first environment.

• 1-2 years of experience in Customer Technical Support

• Solid SSL expertise — processes, validations, errors, and troubleshooting.

• Familiarity with rare TLD processes and lifecycle handling.

• Proper knowledge of Excel and ability to work with reports and data exports.

• Able to adhere to SLA targets and perform under pressure.

• Knowledge of Nameservers, DNS, DNSSEC.

• 100% Remote Work: Work from anywhere in the world - we’re a fully remote company with no mandatory office presence.

• Working Hours

First two months: European business hours, 9:00 AM – 5:30 PM CET, Monday to Friday.

After onboarding: Transition to night and rotational shifts:

• Monday–Friday: 9:00 PM – 5:30 AM CET

• Weekends (rotational):

  • Shift 1: 5:00 AM – 1:30 PM CET

  • Shift 2: 1:00 PM – 9:30 PM CET

  • Shift 3: 9:00 PM – 5:30 AM CET

• Paid Time Off & Sick Leave: We encourage rest and recovery — take time to recharge when needed.
• Quarterly & Annual Reviews: Transparent performance conversations with space to grow, learn, and progress.
• Global Team Culture: Collaborate with open-minded colleagues from over 25 countries - we value diversity and inclusion.
• Regular Online & Offline Events: Virtual coffee breaks, online games, meetups, and company gatherings to keep our connections strong.
• Learning & Growth Opportunities: Internal workshops, cross-team projects, and knowledge-sharing sessions to keep developing your skills.
• Modern Remote Workplace: We’re proud to be an ISO 27001-certified organization, ensuring high standards of security and professionalism in everything we do.
• Tools That Empower You: We provide access to top collaboration tools and platforms that make remote teamwork efficient and enjoyable.
• Supportive Environment: A culture that values trust, transparency, and wellbeing, we believe happy people build better products.